MyChart - Your secure online health connection

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

• Request medical appointments.
• View your health summary from the MyChart electronic health record.
• View test results.
• Request prescription renewals.
• Access trusted health information resources.
• Communicate electronically and securely with your medical care team.

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Why am I getting Invalid Social Security Number error during enrollment process?

First verify that you have entered in the last 4 digits of your social security number correctly. If it was entered correctly, you may have missing or incorrect information listed in our system. Contact the Franciscan Health facility that issued the activation code to validate or correct the information.

Who do I contact if I have further questions?

You can call our MyChart Patient Support Line at 1-877-900-5741.

When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Can I view a family member's health record in MyChart?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record.

For adults, such as your spouse, each adult must sign and submit a Release of Information request and establish his or her own MyChart account.

If a patient above the age of 12 wishes to grant MyChart proxy access to another individual, they will first establish his or her own MyChart account. Then they will complete a MyChart Release of Information Consent form to grant access to the designated proxy. Your physician's office can assist you with this.

Can I ask questions regarding a family member from my MyChart account?

Yes, if you are signed up as a proxy for that family member. Click on the icon for the family member you want to ask a question about. You will then be able to view that person’s medical information and can send the question to the appropriate provider. It is very important to access your family member’s account because any communication with your provider from your account will be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

What if I want to revoke access to my MyChart account I've given to a family member?

To revoke access to your MyChart, log into MyChart and from the left menu, go to the My Family's Records section and select Family Access Settings. Finally, select the name of the proxy you no longer want to have access and click the revoke access button.

I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You can sign up online or you can call our MyChart Call Center at 1-877-900-5741 between 6:00am and 9:00pm CT or 7:00am and 10:00pm ET.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 1024-bit RSA encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

Our privacy policy can be accessed here.

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. You can sign up online or you can call our MyChart Call Center at 1-877-900-5741 between 6:00am and 9:00pm CT or 7:00am and 10:00pm ET.

Who do I contact if I am experiencing problems with this website?

You can call our MyChart Call Center at 1-877-900-5741 between 6:00am and 9:00pm CT or 7:00am and 10:00pm ET.